FAQs

Where is Tasman Eco based? Is it owned and operated in Australia? 

Tasman Eco is based in Sydney, Australia. It is Australian owned and operated. 

What type of materials are used across Tasman Eco furniture? 

We use different materials for each of our products, but all of our products are crafted between a mix of both Radiata Pine Timber, sourced globally from sustainable forests and MDF Materials. 

Where are Tasman Eco products made and manufactured? 

All of our products are manufactured at our factory in China.

You can learn about each products materials on the individual product pages. 

Where can I find details regarding product dimensions and product weight? 

You can find all product dimensions and product weight, as well as any other product features on each of the individual product pages. 

Do Tasman Eco mattresses meet Australian Standards?

Yes, all Tasman Eco mattresses have been independently tested and comply with Australian Standards, AS/NZS 8811.1: 2013 Methods of Testing Infant Products – Sleep Surface Test for Firmness.

Do Tasman Eco cots meet Australian Standards?

Yes, all of the Tasman Eco cots meet Australian standard AS/NZ 2172. 

Can we buy the paint used on the products in Australia from Tasman Eco?

The paint we use on our products are not available to purchase from us. If wanting to purchase the paint, we suggest taking a part of the cot down to a hardware or paint store to have it colour matched.

Is the paint/coating on Tasman Eco products non-toxic?

Yes, all  paint/coating used by Tasman Eco are non-toxic and have been independently tested and certified by the SGS Group.

How do I know what size mattress I need for my cot or bassinet? 

All recommended mattress size information will be featured on the individual product pages. We have listed the recommended sizes and products for your Tasman Eco cot or bassinet. 

Are there chemicals used in Tasman Eco mattresses? 

No. There are no chemicals used in our mattresses. All of our mattresses have been independently tested by the SGS Group, confirming that the use of toxic or allergenic substances are absent in our mattresses.   

Is there a warranty on Tasman Eco products?

Yes. All of our products have a warranty period between 1 – 5 years, the exact warranty period will be listed on the individual product pages. Specific warranty information can be found here.

 

What is covered by the Tasman Eco warranty?

Our warranty covers any manufacturing defects or faults.

 

What is not covered by the Tasman Eco warranty?

We’ve listed what is not covered by the Tasman Eco warranty below;

  • Normal wear and tear, i.e. teething marks.
  • Damage from incorrect product use, this might be transportation of the product, storage or negligence, as well as any damage that has come from products not recommended for cleaning.
  • Damage from a failure to follow the suggested/correct assembly and care instructions.
  • Damage from exposure to harsh conditions i.e. strong sunlight or extreme temperatures.
  • Any faults in our products that have been sold ‘as is’ or faults which have been made advised on prior to purchase.

 

Is it possible to get a warranty extension?

No, the warranty stands as is.

 

In order to qualify for a warranty, how soon must I register for the warranty?

We recommend registering your warranty as soon as you have made your purchase. You can register your product for warranty here.

 

How do I register for warranty?

You can register your warranty for your product here.

I am looking for Spare Parts for my Tasman Eco products, where can I buy these?

You can buy Spare Parts here on our website.

If you need help finding the Spare Parts that you need, you can see which of our Spare Parts would be relevant to each product on the individual product pages. Alternatively, you can get in contact with our team and we can help you decide what parts you’ll need. 

Can I track my Spare Parts order?

Yes, once your order has been shipped, you’ll receive a tracking number to track your order. 

Where can you ship to? Are there any restrictions on where you ship products?

We currently only ship our spare parts to our customers within Australia.