Where does the name Tasman Eco come from?
Tasman Eco was co-founded in 2002, between two founders, one in Sydney and the other in New Zealand. ‘Tasman’ in reference to the Tasman Sea, separating Australia and New Zealand, ‘Eco’ in reference to our commitment to using sustainable materials and practices where we can.
Where are Tasman Eco products manufactured?
All Tasman Eco products are designed in Australia, these designs are then passed over to our manufacturing partners in China.
We have built relationships with each of our factories and have ensured that they meet Australian safety standards and our own quality standards. We aim to visit and meet with our factory partners 1-2 times a year, to monitor and check in on the production facilities and performance.
Where is Tasman Eco based?
We are a family-owned, Australian business operating out of Sydney.
Where can I see Tasman Eco products in person?
You can check out Tasman Eco products in-store with some of our retail partners. Check in with our team and we can assist you in locating the best location to see the products of your choice.
What materials do Tasman Eco use across their product range?
Radiata Pine Timber is a popular timber used in furniture manufacturing, relatively easy to work with, it is known to be sturdy and durable. We use Radiata Pine sourced from New Zealand, Australia, Chile and Spain.
MDF stands for Medium Density Fibreboard and is an engineered wood composite that mimics the look of wood. MDF is made with waste wood, it’s eco-friendly, and is an economical option in comparison to solid wood or plywood. We use MDF across some of our product range and we will generally use MDF and timber together.
Where is Tasman Eco timber sourced?
We use materials sourced from New Zealand, Australia, Chile and Spain.
Do I need any tools to assemble Tasman Eco nursery furniture?
Yes, however you will receive all of the necessary hardware to build your products with your order.
Will Tasman Eco furniture fade?
Timber may fade over time if placed in direct sunlight. If you would like to avoid the natural fade, we recommend shielding the piece from direct sunlight.
Where can I find product details, regarding materials, product dimensions and product weight?
Each of the individual product pages will have all of the above information specific to each product.
Do Tasman Eco cots meet the Australian Standards?
We take the safety of your baby very seriously at Tasman Eco. Each of our cots have met and passed the strict Australian Standards for household cots, AS/NZ 2172:2013.
What are the differences between each of the Tasman Eco mattresses?
Foam mattresses are made with a high quality sponge, with a removable and washable polyester cover, able to be used on both sides. It is the most cost-effective option, but only available for compact cots and bassinets.
The Pocket spring mattress has a pocket spring base (individual springs), can be used on both sides and comes with a non-removable polyester cover. This tends to be better than foam for airflow.
The Premium pocket spring mattress uses an individual pocketspring base. It comes with a 20mm latex and foam topper, that can help to reduce pressure of the springs, and to prevent heat retention. It has a removable and washable bamboo cover with a non-slip base. It is only able to be used on one side.
Can I buy the paint used on the products?
The paint we use on our products are not available to purchase directly from Tasman Eco. However, if you are looking to purchase a matching or similar paint colour, we recommend taking a part of the cot to a hardware or paint store to have the colour matched.
Is the paint and/or coating on the Tasman Eco products non-toxic?
Yes, all of the paint and the coating used across Tasman Eco furniture products is non-toxic. These products have been independently tested and certified by the SGS Group.
Are there harmful chemicals used in Tasman Eco mattresses?
The SGS Group tests all of our mattresses for harmful chemicals, who ensure the mattresses do not contain toxic substances. SGS Group has tested for no harmful chemicals in our mattresses.
Are Tasman Eco items fumigated when they arrive in Australia?
We do not fumigate our mattresses when they arrive in Australia. However, all timber products that arrive in Australia from China must be fumigated to reduce the entry of dangerous pests that travel through timber. This is a mandatory practice. You can learn more about the fumigation process in Australia here.
How do I know what size mattress I need for my cot or bassinet?
It’s incredibly important that you use the correct mattress size for your cot/bassinet. The recommended mattress size and information can be found on the individual product pages, with the correct size for your cot.
According to the Australian safety standards, there should be no more than a 4cm gap between the edge of the mattress and the adjacent cot side when the mattress is pushed towards the opposite side, or 2cm on either side when the mattress is centred.
What are your payment options?
We accept payment via credit and debit card, and also offer Afterpay and PayPal.
Will my card be charged at the checkout or at the time of shipment?
If you purchased using a credit card or debit card, your card will be charged at the time of checkout for both in-stock and back-ordered products.
If a product is out-of-stock, am I able to pre-order?
Yes, we have the option of pre-order when an item is out-of-stock and there is a plan to bring it back in-stock. If you would like to pre-order a product, please contact us.
Pre-ordering a product gives customers the guarantee of the item when the next batch arrives. It will be sent out to you as soon as it arrives in Australia.
Once your order has left our warehouse, you will be notified so you know it’s on its way.
I’ve pre-ordered my item, it hasn’t arrived yet and hasn’t left the warehouse, can I cancel this order?
Yes. If your item is pre-ordered, and it hasn’t left our warehouse and you’ve changed your mind, you can cancel your order for a full-refund.
Get in contact with our team and we can arrange the cancellation.
I am having issues checking out, can you process my order manually?
If you are having issues with processing your order, you can get in contact with our team and we can help you process it manually.
How will my order ship?
Depending on the items and location, your order will ship via Australia Post, ASCAP or Allied.
Do you offer assembly or delivery to any room in my home?
Unfortunately, no. This is something that we are looking to offer in the future.
Why don’t you offer free shipping on orders under $1,000?
We do not offer free shipping because the reality is, free shipping isn’t free. The cost of free shipping is often included directly into the cost of the product itself. We will always do our best to ensure we can help our customers save when they purchase with Tasman Eco.
What is the shipping and delivery timeline?
For products in-stock, they are immediately transferred to our warehouse for processing and once your stock is ready-to-ship, you will receive your tracking details via email.
If a product is out-of-stock or if your order has been pre-ordered, our team will give you an estimate on when your product is expected to arrive at our warehouse and when it is expected to leave the warehouse.
EXPECTED DELIVERY TIMES PER SHIPPING PARTNER
Australia Post: 5-10 business days.
ASCAP: 5-7 business days (Sydney Metro), 10-14 business days (Metro Melbourne), 10-14 business days (QLD and SA Metro),
Allied: 5-10 business days.
If you have ordered multiple items, your packages may arrive on separate delivery days. Unfortunately, this is out of our control. You can refer to your tracking for the most up to date delivery estimate.
Can I ship to a PO Box?
Yes, if the item you’ve ordered is under 30cm, we are able to ship to a PO Box.
Does Tasman Eco ship internationally?
Unfortunately no, we currently do not ship internationally.
Where does Tasman Eco deliver?
We currently ship to metro NSW, VIC, ACT, QLD and SA. If you are outside of these areas and interested in purchasing our product you can get in touch with our team to source a shipping quote for you.
What if I am not at home to receive the delivery?
If you are not at home to receive your delivery and there is no safe place to leave your delivery, our delivery partner will be in contact with you to arrange an alternative time to deliver your order.
Is there a warranty on Tasman Eco products?
Yes, all of our products have a warranty period between 2-5 years. To find out the exact warranty period on your product, you can check the individual product page on our website.
What is covered by the Tasman Eco warranty?
The Tasman Eco warranty covers any manufacturing defects or faults.
What is not covered by the Tasman Eco warranty?
- Normal wear and tear, i.e. teething marks.
- Damage from incorrect product use, this might be transportation of the product, storage or negligence, as well as any damage that has come from products not recommended for cleaning.
- Damage from a failure to follow the suggested/correct assembly and care instructions.
- Damage from exposure to harsh conditions i.e. strong sunlight or extreme temperatures.
- Any faults in our products that have been sold ‘as is’, or faults which have been made advised on prior
- to purchase.
Is it possible to get a warranty extension?
Unfortunately, we do not offer warranty extensions.
In order to qualify for my Tasman Eco warranty, what do I need to do?
If you keep your receipt and/or proof of purchase, our team will always be able to acknowledge your warranty. However, it is recommended that you register your warranty on our website, as soon as you’ve made your purchase.
I am looking for spare parts for my Tasman Eco furniture item, where can I buy these?
You can buy spare parts for Tasman Eco furniture items on our website. If you need help finding the spare parts that you need, you can get in contact with our team and we can help you identify which products you need.
I need to buy a cot bolt kit for my Tasman Eco Cot but cannot find my cot in the options?
If your cot is missing from the cot bolt kit options available on our website we can create a custom bolt kit for you. Get in contact with our team to arrange this.
Can I track my order?
You sure can. Not too long after you’ve placed your order, you’ll receive an email with your tracking details. If you don’t receive your tracking email within 24 hours, let us know and we will have this sorted for you ASAP.
Where can I buy the Tasman Eco toddler bed, single bed and double bed conversion kits ?
Some of our older model cots came with the option to buy toddler, single and double bed conversion kits.
The toddler bed rails/extension kits have been discontinued and are no longer available to purchase. Stock of single and double bed conversion kits are limited. Get in touch with our team to check availability and to place an order.
NB Most of our current cot range can convert into a toddler bed without the need of additional parts.
I have purchased a second hand Tasman Eco cot, how do I identify which cot I have for spare parts ?
We can help you identify the make and model of your cot. Simply send us a photo of the headboard and a member of our staff will identify which cot you have and direct you.
What is the Tasman Eco return policy?
Tasman Eco is focused on ensuring that buying nursery furniture online is an easy process, we do our best to make sure the returns process is also.
For all nursery furniture purchases we offer returns within 30 days of delivery. Customers will need to cover the cost of shipping and have the items in their original packaging and condition, essentially they need to be returned as they were shipped.
I received a damaged/defective item in shipment. What should I do?
If an item arrives and the packaging or the item itself is clearly and significantly damaged, you should take photos or video showing the damage, refuse to accept the delivery and contact us immediately.
If you notice that an item is damaged after it has been delivered to you, please take photos or video showing the damage and contact us as soon as possible.
Send us an email and include the following information;
- The name, used on the order;
- The original order number;
- The name(s) of the product(s) ordered you want to return;
- The reason(s) for your return;
- A description of the issue/reason for return;
- Photos and/or video that allows us to see the issue with your product.
If you have noticed the product is faulty while assembling your product, do not continue or begin assembling the product. Tasman Eco will not be liable to provide any form of compensation/reimbursement for any additional hardware, panels or tools purchased to complete the assembly.
You must hold onto all packaging until any issues associated with faulty or damaged products are resolved. Our shipping partners are unable to collect fully or partly assembled products. Any loose products not in their protective packaging and original box will be rejected by the courier.
Tracking shows that my shipment was delivered but I cannot find it. What should I do?
If you are unable to locate your package/delivery, contact our team immediately.
Does Tasman Eco accept exchanges?
We don’t accept exchanges, however if looking to change an item, we will need to first process it as a refund and then have you order your desired item.
How much does it cost to make a return?
The cost of a return will be dependent on the return. If it is a change of mind return, this will be a cost to the customer and they will need to arrange the return themselves. If the product is not as advertised or there are defects with the product, contact our team and we will be able to assist in arranging a return or an alternative solution if there is one.
How long will my refund take?
If your refund is being processed, it will normally take between 5-7 business days for the money to be back in your account, dependent on the individual bank.
