FAQs

What type of wood are the Tasman Eco products made of?

We use plantation wood or poplar wood from New Zealand, China, Russia or other countries as sourced by the factory. We specify that all wood used must be from a renewable resource. Is Tasman Eco Australian owned and operated? Yes. Where are the products made? Our products are manufactured in China. Do Tasman Eco mattresses meet the Australian Standards? Currently, there is no Australian Standard for mattresses. We follow and meet the European Standards for mattresses.

Is Tasman Eco Australian owned and operated?

Yes.

Where are the products made?

Our products are manufactured in China.

Do Tasman Eco mattresses meet the Australian Standards?

Currently, there is no Australian Standard for mattresses. We follow and meet the European Standards for mattresses.

Do Tasman Eco sell spare parts?

Yes, you can purchase all Spare Parts here on our website.

Where do I find the product weight?

See product sheet.

What size is the change mat that is required for the change table?

Currently, there is no Australian Standard for mattresses. We follow and meet the European Standards for mattresses.

What colours are available?

There are a range of colours, these colours vary with each collection and product.

Do the bed rails come with the cot?

At Tasman Eco, we previously had bed rails available to purchase to convert the cot to a toddler bed, these have now been discontinued.

Our bed rails were made purely for structural purposes, however if you leave the fixed side on your cot, structurally you do not need the bed rails.

Do you sell directly to the public?

We only sell our product direct to retailers.

Do the cots meet Australian Standards?

Yes, all of the Tasman Eco cots meet Australian standard AS/NZ2172. Additionally, our cots meet European standards.
The Siena cot is recommended by Choice Magazine.

Can we buy the stain used on the products in Australia from Tasman Eco?

The stains we use are not available directly from us because of how it dries. The stain itself is not available in Australia. If wanting to purchase the stain, we reccommend to take part of the cot down to a hardware or paint store and have it colour matched.

Are the stains on the products non toxic?

Yes, all stains used by Tasman Eco are non toxic and have been independently tested and certified by the SGS Group.

Where does the chest top changer fit?

The chest top changer fits on top of both the 4 drawer and 6 drawer chests.

How many shelves come with the bookcase?

There are 4 shelves that come with the bookcase.

Which side of the mattress is the top?

The top of the mattress is on the side of the label, the label should face upwards in the cot.

How much weight can the product withstand?

For our cots and change tables, for safety purposes, it is recommended that only the weight of the child is used on the cot and change table.

It is recommended that an adult doesn’t apply their full weight to the entire product range.

Can a baby easily roll out of the change table?
The change table has two side panels protecting the baby from rolling off. The chest top changer also has the same safety design. It is advised that the child is supervised at all times when on the change table and chest top changer.

Does the cot have two base settings?

Yes, it has a newborn (higher) and toddler (lowest) setting for the mattress, to prevent toddlers from climbing out of the cot.

In the Tasman Eco mattresses, is the latex natural or manmade?
The latex used in Tasman Eco mattresses is natural.

Are there any chemicals in the mattress?

No. Independent testing by SGS Group (a certification and testing company) has confirmed the absence of any toxic or allergenic substances in the Tasman Eco mattresses.

Do the drawers come out of the chest?

Yes. You may need to lift the drawer upwards before pulling out completely. This is a safety feature, to prevent children from pulling the drawers out on top of themself.

Is there a warranty on Tasman Eco products?

Yes. All of our products have a warranty period between 1 – 5 years, the exact warranty period will be listed on the individual product pages. Specific warranty information can be found here.

 

What is covered by the Tasman Eco warranty?

Our warranty covers any manufacturing defects or faults.

 

What is not covered by the Tasman Eco warranty?

We’ve listed what is not covered by the Tasman Eco warranty below;

  • Normal wear and tear, i.e. teething marks.
  • Damage from incorrect product use, this might be transportation of the product, storage or negligence, as well as any damage that has come from products not recommended for cleaning.
  • Damage from a failure to follow the suggested/correct assembly and care instructions.
  • Damage from exposure to harsh conditions i.e. strong sunlight or extreme temperatures.
  • Any faults in our products that have been sold ‘as is’ or faults which have been made advised on prior to purchase.

 

Is it possible to get a warranty extension?

No, the warranty stands as is.

 

In order to qualify for a warranty, how soon must I register for the warranty?

We recommend registering your warranty as soon as you have made your purchase. You can register your product for warranty here.

 

How do I register for warranty?

You can register your warranty for your product here.

I am looking for Spare Parts for my Tasman Eco products, where can I buy these?

You can buy Spare Parts here on our website.

If you need help finding the Spare Parts that you need, you can check this on the individual furniture product pages. Here you’ll find the spare parts you need for your specific product. Alternatively, you can get in contact with our team and we can help you decide what parts you’ll need and organise your order.

Can I track my Spare Parts order?

Tracked Shipping is available for orders over $30. We will supply you with your tracking number, with your order confirmation.

Where can you ship to? Are there any restrictions on where you ship products?

We currently only ship our spare parts to our customers within Australia.